GENERAL TERMS AND CONDITIONS OF USE AND SALE
These general terms and conditions (the “Conditions”) apply to:
a) the use of any information, pictures, documents and/or other services on the following European online store of Calvin Klein www.calvinklein.com and their different versions (the “Website”); and
b) the purchase of Calvin Klein branded products on the Website.
1. Data privacy
All personal data is treated confidentially, and your rights to protection of your justified concerns are observed strictly in accordance with legal requirements. For more information, please see Annex 1 hereto, which includes our privacy, security and cookies policy.
2. Exclusion of liability for external links
3. Information on the Website
The information on the Website is for general information purposes only and does not constitute advice. Even though Calvin Klein has composed its Website with care, the information, texts, documents, graphics, movies, music and/or other services/information on it may contain errors or be otherwise incorrect or incomplete. Calvin Klein does not guarantee that the Website and/or the information is free of errors, defects, malware and viruses or that the Website and/or Information is correct, up to date and accurate.
Calvin Klein shall not be liable for any damages resulting from the use or inability to use of the Website, including damages caused by malware, viruses or any incorrectness or incompleteness of such information or the Website, unless such damage is the result of any willful misconduct or from gross negligence on the part of Calvin Klein.
Calvin Klein shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with this Website, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
4. Intellectual property
All brand names, logo, product names and titles used on the Website are trademarks or trade names of Calvin Klein or third party trademark or trade name holders. You are not allowed to use or reproduce any such trademarks, logo or trade names as this may constitute an infringement of the holder’s rights.
All Website design, texts, documents, movies, music and/or other services and the selection and arrangement thereof, and all software compilations, underlying source codes, software and all other material on this Website are the copyrights of Calvin Klein and/or its suppliers and subcontractors.
You are only allowed to electronically copy and to print in hard copy portions of the Website to the extent this is necessary for the purpose of placing an order with us, of for using the Website as a shopping resource. You are not allowed to make any other use of the information and materials on this Website, including reproduction for purposes other than the one mentioned above, modification, distribution or republication. Should you wish to use materials or information from this Website, you need our prior written approval to do so.
6. Unsolicited Ideas
In the event you post unsolicited ideas and/or materials whether consisting of texts, images, sounds, software, information or otherwise (Materials) on this Website or send these to Calvin Klein by e-mail or otherwise, we shall be entitled to use, copy and/or commercially exploit such Materials to the fullest extent and free of charge and we shall not be bound by any confidentiality obligation in respect of such Materials.
You hereby indemnify and hold Calvin Klein harmless from and against all actions, claims and liabilities, suffered, incurred or sustained by us as a result of the use and/or exploitation of the Materials infringing the (intellectual property) rights of any third party or otherwise being unlawful towards a third party.
III. TERMS OF SALE
You can order as a registered user or as a guest. You need an email address to place an order, and you may need to set your browser to accept both cookies and pop-ups in order to be able to use all the functionalities of the Website, which includes adding products to your shopping cart and submitting your order.
The products offered on the Website represent an offer to purchase products from CK Stores B.V. (“Calvin Klein”) based on the data provided on the Website.
Please note that in Austria and Germany, the products offered on the Website represent an invitation to customers to make an offer to purchase products from CK Stores B.V. (“Calvin Klein”) based on the data provided on the Website.
All prices indicated are EUR amounts and include value added tax. Orders and deliveries are possible only within Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Spain and Sweden. If Calvin Klein is not able to execute an order, Calvin Klein will inform you as quickly as possible. Orders are accepted only in quantities usual for households. For more information about ordering, please check our order information.
When you submit an order, we will send you an email acknowledging receipt of your order (“Order Confirmation”). This does not mean that we have accepted your order. Our acceptance of the order takes place when the products are shipped to you – we will send you an email confirming that the products have been shipped (“Shipping Confirmation”).
Products on the Website are in stock and are ready to be sent. Any sizes that are out of stock are marked as unavailable. We may have stock issues from customers ordering products at the same time. When we are unable to ship an item already ordered, we may cancel that part of your order and you will be reimbursed or not charged accordingly. We work hard to keep our stock levels as accurate as possible. Occasionally, errors may occur. Our online collection is regularly replenished so it's worth checking back with us regularly. Alternatively, if the products you are looking for are sold out, you may wish to check availability with your Calvin Klein store through our Store Locator.
If you have placed an order in error, or would like to cancel an order before it is delivered, please contact our customer service team. Calvin Klein will do its best to assist you any way it can. As Calvin Klein always strives for quick deliveries, it means there is not much time to cancel your order.
Please note that we cannot make or accept any changes (address, size, color) once your order has been placed.
Fulfillment of all orders on the Website is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel an order by written notice to you in the following situations (not limitative), without being liable for any damages or costs other than repayment of any amount received from you in relation to the order we have cancelled:
- The product is not available
- Your billing information is not correct or not verifiable
- Your order is flagged up by our security systems as an unusual order or an order susceptible of fraud
- If applicable your bank transfer payment is not received within 5 business days after the Order Confirmation
- We could not deliver to the address provided by you
- Due to circumstances or events beyond our control.
You can pay for the products by credit card (MasterCard, Visa, American Express), PayPal and by other means as may be applicable in your country, see here for more information on the payment process.
If you have a promotion code, please enter it in the shopping bag page in the ‘Promotion code’ field and click on ‘Apply’. Please check the expiry date of your promotion code before using it. Please note that you cannot use more than one promotion code for the same purchase. Please note that if using promotion codes on products on sale and the total discount is higher than 50% of the original price the promotion code might not be applicable. Every promotion code is valid for one time use only, unless stated differently.
During the payment process Calvin Klein may perform credit checks. Based on the outcome thereof Calvin Klein may change, adjust or decline an order and/or the selected payment method. In most cases Calvin Klein will offer you the option to select a different payment method. Our customer service team will not be informed of the outcome of credit checks.
Your total price
The total price specified in the final checkout screen includes tax and shipping costs. This price will be recorded in the Order Confirmation. If paying by credit card, the total amount for your entire order will be reflected on your bank statement.
The prices of the products will be as displayed on the Website. Prices may change from time to time, but changes will not affect any order which we have confirmed in the Order Confirmation.
As a rule, delivery time is 3 to 5 working days after shipping the order. See our delivery information for more details.
If you make a purchase that exceeds the threshold applicable in your country of delivery, you will receive free “standard delivery” or the option of discounted “express delivery”. See our delivery options for more details.
If the delivered products have obvious material or production defects, including damage caused by transport, please notify us of such defects immediately by email or phone. Not doing so will not affect your legal rights.
5. Retention of ownership
The products remain the property of Calvin Klein until payment is made in full.
6. Return and Cancellation
Returning defective products
All products purchased on the Website may be returned within the following time frame at your own risk. You need to inform us of your intention to return the product(s) within 14 days after the day on which the product(s) come into your physical possession (or into the possession of a third party other than the carrier and indicated by you), following the instructions below. You then need to physically return such product(s) to us without undue delay and in any event not later than 14 days after the day you informed us about your intention to return the product(s). In the event your claim is justified, the purchase price and the shipping costs will be refunded. For practical information on how to return, see below or see our return information.
Exercising your right of return (withdrawal)
All products purchased on the Website may be returned free of charge within 14 days of receipt thereof, at your own risk. If you withdraw from your order, we will reimburse to you all payments received from you, including the costs of standard delivery and eventual administration fees, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to return products. We may however withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest. The following products may not be returned: underwear, swimwear and make-up (unless in original sealed wrapping).
Please note that products that you have bought online cannot be returned to Calvin Klein stores in your local area and vice versa. Please make sure that you do not have returns from multiple orders in one parcel to ensure that you get your refund as quickly as possible.
Returned products must be returned in the same condition as they were sent – and must have their original label. We will not accept or refund products that have been worn or washed. If the products have deteriorated due to a more extensive use, we reserve the right to send the product back to the shipper.
In addition, please be reminded of the existence of a legal guarantee of conformity for products under Section 13 of the Sales of Goods Act 1979.
How to return
Place the item(s) you would like to return in the shipping box. Stick the return label that you received with your order on the parcel and make sure to remove or cover the original delivery label. If you’re missing the return label, our Customer Service will be happy to assist you.
In case the parcel was delivered with UPS, please deposit your return in a UPS Access Point or check UPS.com to arrange a home pick up at your convenience.
To ensure the parcel safely reaches us, we recommend that if offered, ask for a proof of postage. Please remember responsibility for the return is yours until the parcel reaches us. You will receive an email notification once we have processed your return shipment. You will receive the refund in the same payment method used for the purchase within 10-14 days, depending on your bank.
Calvin Klein does not have an exchange service. You can of course return any product that you are not fully satisfied with, for which a refund will be issued. If you would like another product, color or size, please place a new order.
Once your returned products have been checked and inspected at our warehouse, you will receive a refund e-mail notification, if a refund will be made. Your refund will be paid to the same card or account that was used to place the order without undue delay. For further information, see Annex 2.
Refunds usually take up to 8-10 working days to appear on your statement. The length of time depends solely on your card company’s policies. You can always check your refund status on your online account or by contacting your card issuer.
In order to get a full refund it is important that we receive the returned products in the state in which you received them: the returned products must be complete, unworn, unwashed and have all the product labels and tags intact.
7. Promotional offers
Promotional offers (discount codes) from Calvin Klein are limited to one per customer, per order. It is not possible to combine promotional codes.
1. Contact information
CK Stores B.V.
1054 ES AMSTERDAM
Telephone: 00800 – 74636499 (toll free number) 09.00 – 18.30 Mon - Fri (09.30-18.00 CET Sat)
2. Changes to these general terms and conditions
If Calvin Klein decides to change these general terms and conditions, we will post the changed terms and condition on the Website. You are advised to regularly check whether they have changed. These terms and conditions were last modified in March 2016.
3. Governing law and jurisdiction
These general terms and conditions are governed by the laws of the Netherlands, but excluding the Vienna Convention for the International Sale of Goods. The competent court in Amsterdam, the Netherlands shall have exclusive jurisdiction to settle any dispute in connection with these general terms and conditions without prejudice to the right of appeal and that of appeal to the Supreme Court.
Hi there, this is our privacy notice. When you visit our stores or venues, visit or interact with us through websites, social media pages, email or other digital properties (“websites”), or when you view, shop for and use our items off- or online, we will collect and process information that relates to you, known as personal data.
In this notice we will explain what personal data we collect about you, why and what we do with them. This notice applies to both consumers and where indicated, small businesses (jointly referred to as “you” or “Customers”) that buy our clothing and other items and otherwise interact with us off- or online.
Please note that this privacy notice may change. Any changes will become effective when we post the revised privacy notice on our websites.
1. WHO IS THE CONTROLLER?
Calvin Klein Europe B.V., CK Stores B.V. and where specifically indicated Calvin Klein Inc. (205 West 39th Street Fourth Floor New York, NY 10018) are responsible for this privacy notice. These legal entities are referred to as “we” or us” in this document. You can contact us at the address listed at the end of this privacy notice.
2. WHAT INFORMATION DO WE COLLECT AND WHY?
2.1 To handle your purchases, provide (Customer) services and fulfil other requests
2.1.1. Orders, store purchases and accounts
Online, when you purchase an item via one of our websites, we collect your name and your company name (in case you are a small business), full postal and/or separate billing address, e-mail address, ordered and returned items, delivery information, invoice information and other data relating to fulfilling your order. We will also collect data on the usage of your vouchers (e.g., validity and amount) or gift cards. Furthermore, we collect data you choose to provide us with additional fields, such as your date of birth and telephone number.
We use this data because it is necessary to conclude, execute and manage your purchase and to handle your order. Please note that in some cases requested information may be mandatory. If you do not provide us with a name and delivery address, we will not be able to deliver your items.
During the purchasing process, you will be presented with the option to set up a personal Calvin Klein account. If you choose to do so, we will ask for additional information, such as setting up a personal password, date of birth and subscriptions to commercial communications.
In our store, depending on whether you are a consumer, we collect your name, address and other relevant personal details if this is needed to comply by local fiscal and legal requirements. We may need this information to be able to provide you with a refund or a fiscal receipt (VAT receipt). This data is collected via our point of sale terminal in the store.
2.1.2. Customer service and other requests
We also collect data to answer your queries on the phone, via post, via email or online via a chatbot or online form. In such case we will only ask you to provide the data necessary to handle your request (to manage our contractual relationship with you and/or comply with a legal obligation). For example, if you contact us regarding item return, we may ask you for purchase date and location, or information about your decision to return.
When you interact with chatbots (automated messengers) we will also record what you respond to these chatbots, how you interact with them and we will store data related to the device that you use. Depending on the platform for the chatbot and your permission, we may collect device data such as: IP address, social media handle, time zone, country and GPS location. The platform that provides the chatbot may also collect some of this data. For example, if the chatbot is provided on Facebook, Facebook may collect your user data as well. We also collect other information in relation to the fulfillment of your request such as chat content.
We may process this data because it is necessary to manage our contractual relationship with you in case your request is related to an order or because we have a legitimate interest in helping you and thereby improving our services.
2.1.3. (Changed) terms, conditions or notices
We are required by law to inform you about any (changes in) terms and conditions, and notices that apply to the relationship that we have with you. In order to comply with these legal obligations, we may use your contact details such as your email address to inform you.
2.1.4. Check fraudulent credit card usage or excessive credit card chargebacks
If you wish to pay your order by credit card, we will have a credit check performed in order to establish whether your personal data is not associated with fraudulent credit card usage or excessive credit card chargeback. For this purpose, our payment service provider will use your name and banking account details. We do not collect information related to the payment instrument that you use, e.g. credit card information ourselves. This information is processed solely by our payment service provider and by the providers of the payment instruments subject to strict information security assurances. We have this check performed to protect our legitimate business interest to prevent fraud and financial loss, or comply with our legal obligations.
2.2 To maintain our relationship with you through (digital) marketing initiatives and social listening
2.2.1. Newsletters, promotional communications or clickable links in an e-mail
Where you consent or where we have a legitimate interest to do so, we will collect your e-mail address and/or mobile number and/ or your postal address to send you our newsletter and other commercial messages. In addition, we will retain a history of the e-mail and SMS messages that we sent to you and we will record what you do with these messages (for example, if you open them or click on their content). Please note that you can unsubscribe at any given moment via the ‘unsubscribe’ or ‘ opt out’ button below each email, or by requesting us to do so via the contact details set out below or in the relevant commercial message.
2.2.2. Personalized experience and improvement of online experience
When you visit our websites, we will drop cookies, pixels and other digital tools with similar functionality (“cookies”) on your browser or device that enable us to understand you better and personalize your experience with us and our communication and marketing towards you.
2.2.3. Personalized targeted advertising
Based on your on- and offline purchase history, your behavior on websites (visited pages, links clicked) and interaction with chatbot(s), we will set-up and maintain your personal digital marketing profile to make sure that we only show you advertisements that will most likely suit your personal taste. This is called targeted advertising. The more successful we are in targeted advertising, the higher our (prospective) Customer satisfaction.
To be able to show you targeted advertisements, we can also match your data profile with Customers that have a similar profile.
In order to support our targeted advertising we make use of a Data Management Platform (“DMP”). In the DMP information is collected on how our consumers respond to our products, brand, and advertisements. This information is collected from different sources available to us offline, online and mobile, for instance when you are visiting our website. Next to that it is enriched with information collected by others, such as data relating to the local weather. Based on that information the DMP can help our marketing teams to find and define relevant segments of online audiences to direct marketing campaigns at to best reach them, within and beyond Calvin Klein’s digital channels. If your digital marketing profile falls within such a segment you will probably receive our advertising tailored to the interests of the segment we placed you in on Facebook, Google properties, online properties of so-called affiliate parties and other online and offline locations and materials, which is targeted advertising.
We may also use the data for retargeting by showing you a targeted advertisement on a third-party website that is linked to an event on our website, for example, a specific purchase that was abandoned.
In addition, Facebook, Google and other online actors can independently register your use of our advertisements. Please read the privacy policies of such third parties as we are not responsible for the personal data they process for their own purposes.
You can request us to remove your digital marketing profile by sending us an e-mail to the contact e-mail address that is displayed below.
2.2.4. Participation in a sweepstake, contest or a seasonal or other promotion
We may offer you the opportunity to participate in a sweepstake, contest or other (in store) promotion. Some of these promotions have additional rules containing information about how we will use and disclose your personal data.
We collect information required to allow you to participate in the activity and manage our contractual relationships with you, such as your name and email. Personal data collected by us in the context of a sweepstake, contest or a seasonal or other promotion may be subject to additional privacy notices.
In principle, we get your personal data directly from you. However, in some cases, we receive personal data such as your buying preferences and activity for example through publically available databases or our digital marketing activities and partners when they share the information with us. Please see Section 2.2.3 below for more information.
2.2.5 Social listening
If you actively communicate about us or our brands on social media, we collect a copy of your communication. For example, if you use #CalvinKlein in relation to one of our items we will retain a copy of the tweet and may use it for our brands awareness. In order to enable us to do so, we contracted a third parties for the provisioning of social listening services. Please note that any information you post or disclose through these services will become public and may be available to other users and the general public.
Also, if you disclose any personal data relating to other people to us or to our service providers in connection, you represent that you have the authority to do so and to permit us to use the personal data in accordance with this privacy notice. If you choose to connect your social media account to your Calvin Klein account (where such feature is available), you will share certain personal data from your social media account with us, for example, your name, email address, photo, list of social media contacts, and any other information that may be or you make accessible to us when you connect your social media account to your Calvin Klein account. We will engage in these activities to manage our contractual relationship with you, with your consent or where we have a legitimate interest.
With regards to Section 2.2, Calvin Klein Inc. is an independent controller in addition to Calvin Klein Europe B.V. and CK Stores B.V.
2.3. To offer you free wifi in our stores
When you use free Wi-Fi (in the stores that offer this option) in our stores and other venues (such as marketing events and shows), we collect your MAC address as well as information on your browsing activity. Free Wi-Fi is generally only available once your mobile device is registered as being present in our stores, and/or once you agree to the terms for accessing the free Wi-Fi. We will engage in these activities to manage our contractual relationship with you, with your consent or where we have a legitimate interest.
2.4. To improve our services and items
We process your personal data in order to identify usage trends and service personalized content (e.g., item, size recommendations) across websites. The information that we gain is used to further improve our services and our items, for instance, to help create and design our new collection, or to make improvements to current collections so as to meet your expectations.
For example, if you actively communicate about us or our brands on social media, interact with our chatbot or our customer service we may use your input to improve our services and items. We will engage in this activity where we have a legitimate interest.
2.5. In connection with a sale or business transaction
We may share your personal data with a third party as part of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings). Such third parties may include, for example, an acquiring entity and its advisors. We will engage in this activity where we have a legitimate interest.
2.6. To manage and improve the functionality of our websites
2.7. To accomplish our other business purposes
Insofar necessary we may use your personal data if to manage security and fraud, for example, to detect and prevent cyberattacks or attempts to commit identity theft. Furthermore, we may use your personal data to protect our rights and to defend against lawsuits and to respond to legal and regulatory duties, such as requests from public and government authorities. We engage in these activities to comply with a legal obligation or because we have a legitimate interest.
With regards to Section 2.5, Calvin Klein Inc. is an independent controller in addition to Calvin Klein Europe B.V. and CK Stores B.V.
3. USE BY MINORS
Please note that our websites are not directed to individuals under the age of sixteen (16). We ask that you do not post comments or submissions of anyone under that age.
4. WHO HAS ACCESS TO YOUR PERSONAL DATA?
Your personal data can be accessed by our employees to the extent that this access is required to enable them to perform their work for us. In addition, we disclose personal data to:
- Our affiliates for the purposes described in this privacy notice, including Calvin Klein Europe B.V., CK Stores B.V.and Calvin Klein Inc. and our parent company PVH Corp.
- Our third party service providers, including those of Calvin Klein Inc., who facilitate the administration of our websites, marketing initiatives (including contests, sweepstakes and similar promotions) and other business needs, for example data hosting, data analysis, information security and technology and related infrastructure provision, customer service, auditing, payment service providers, marketing service providers, and other business purposes.
- Other individuals with whom you elect to share your personal data including: for example, third parties with whom we partner or interact with, including marketing partners and social media parties.
- Public authorities, justice and law enforcement, fiscal authorities and other authorities assigned with investigative powers or public authority pursuant to applicable law.
5. HOW LONG DO WE RETAIN YOUR PERSONAL DATA?
We retain your personal data for the period that you actively interact with us. You are no longer considered to be actively interacting with us if, for a consecutive period of two (2) years, you have not purchased an item from us or have not visited one of our website(s). After this two (2) year period we will only retain specific personal data that need to be retained (i) in light of the purpose(s) for which they were obtained (ii)if required to comply with a legal obligation or (iii) if necessary to protect our rights and legal position.
The personal data that we use to send you direct marketing communications will be used (processed) by us until you opt-out from receiving them.
6. DO WE TRANSFER YOUR DATA OUTSIDE OF THE EEA?
Yes, your personal data may be transferred outside of the European Economic Area (“EEA”) for example to countries where we have facilities or engage service providers, such as to the United States where our parent company is located. Some of the non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here). For transfers from the EEA to countries not recognized by the European Commission, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission to protect your personal data. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in countries outside the EEA may be entitled to access your personal data.
7. YOUR RIGHTS
You have the right to request us to:
- provide you with access to your personal data that we collect and process,
- rectify or erase personal data,
- restrict the processing of your personal data,
- provide an electronic copy of your personal data for purposes of transmitting it to another company,
- or to object to the processing.
To do so, you may send us an e-mail to the contact e-mail address listed below.
If you wish to opt-out from receiving direct marketing communications you can click the opt-out link in the respective message. For your rights in relation to cookies, please check our cookie notice which can be found here.
You are also entitled to lodge a complaint with a data protection authority for your country or region or where an alleged infringement of applicable data protection law occurs. A list of data protection authorities is available at this link: here.
8. OUR CONTACT DETAILS
CK Stores B.V. and Calvin Klein Europe B.V.
1013 AP Amsterdam
For any request related to this Privacy Notice: e-mail: email@example.com
Updated last: 21.02.2019DOWNLOAD + PRINT OUR PRIVACY NOTICE
All products purchased on the Website may be returned within the following time frame at your own risk. You have the right to return products and cancel (“withdraw from”) your order within 14 days, without giving any reason. The withdrawal period will expire 14 days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last of the products ordered in one order. You then need to physically return such product(s) to us without undue delay and in any event no later than 14 days after the day you informed us about your intention to return the product(s).
To exercise your right of withdrawal, you must inform us of your decision to withdraw from your order by an unequivocal statement (e.g. a letter sent by post, fax or e-mail) at the following contact:
Marco Poloweg 7
Telephone: 00800 – 74636499 (toll free number)
Mon - Fri 09.30 – 18.00 CET
You may use the attached model return form (Annex 3) that can be found online, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from your order, we will reimburse to you all payments received from you, including the costs of standard delivery and eventual administration fees, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to return products. We may however withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. Costs of delivery will not be reimbursed in case you withdraw only part of your order.
You will return the products or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the products before the period of 14 days has expired.
We will bear the cost of returning the products. You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.
For more information on how to return your order, please click here.